Refund policy

A Product Return Number is required for all merchandise being returned. Merchandise must be unused, in its original packaging and returned with a receipt within 30 days of purchase. Full credit will be issued when the return is due to our error. A restocking charge may apply to merchandise not shipped in error. Please, no returns on videos, CDs, books, plans, single fasteners, or cut goods. Concealed freight damage should be reported to the freight carrier immediately. Merchandise may also be returned to our Toronto store, or our shipping location in Depew, NY., accompanied by the receipt. A product return number may be obtained by calling 1-800-524-7517 or 416-232-0522